Refund policy

REFUNDS AND RETURNS

Everything in this shop is made after you order it. Nothing is sitting in a box waiting. That single fact is the reason for everything below, and it is worth reading before you buy rather than after.

Your order is held for 8 business hours. In that window you can change it or cancel it by emailing oldman@manexplainseverything.com with your order number. After that it goes to production and cannot be changed.

Please check the delivery address while that window is open, and here is why it is worth the thirty seconds. Browsers fill addresses in for you, and a saved payment method carries its own address along with it. Both are enormously helpful right up until the afternoon they quietly enter the place you lived two years ago. It happens to careful people constantly and it is not a character flaw.

We post to the address on the order. If that address is wrong we cannot pull the parcel back once it has gone, and a replacement is at your cost. Thirty seconds now, or a shirt delivered to somebody you have never met.

YOU HAVE 8 BUSINESS HOURS TO CHANGE YOUR MIND
Every order is held for 8 business hours before it goes to production. Inside that window you can change the size, change the colour, change the item, or cancel it outright, and it costs you nothing. Email oldman@manexplainseverything.com with your order number and tell us what you want changed.

AFTER THAT, IT IS BEING MADE
Once the 8 hours are up the order moves to production and cannot be changed or cancelled. Not the size, not the colour, not the address, not any of it. This is not us being difficult. Somebody is printing your shirt.

WE DO NOT REFUND
There are no refunds on made-to-order items. Please do not order a size you are unsure about and plan to sort it out later.

WE DO NOT ACCEPT RETURNS
Returns are not accepted and anything posted back to us will be refused and will not be refunded. Do not send it. You will be out the postage and still have the shirt.

IF WE GOT IT WRONG, WE FIX IT FREE
If what arrives is not what you ordered, or it arrives damaged or faulty, we will make you a replacement at no cost to you. You do not pay again and you do not pay postage. Email us within 5 days of delivery with your order number and a photograph of what turned up.

And keep the wrong one. We do not want it back, it costs more to ship it here than it does to make another. Give it to somebody. Somebody in your life is an impatient little snack cake and they do not own the shirt yet.

WHAT COUNTS AS US GETTING IT WRONG
Wrong item, wrong colour, wrong size against what your order says, a printing fault, or damage in transit. Ordering the wrong size yourself is not covered by this, and neither is changing your mind. That is what the 8 hours are for.

IF IT NEVER ARRIVES
If tracking says delivered and it is not with you, check with your neighbours and your building first, then email us. If it is genuinely lost in transit we will remake it.

YOUR LEGAL RIGHTS
Nothing here removes any right you have under the consumer law where you live. Custom and made-to-order goods are generally exempt from standard cooling-off periods, which is what this policy relies on, but if your local law says otherwise then your local law wins.

CONTACT
oldman@manexplainseverything.com. Put your order number in the subject line. It genuinely makes it faster.